Manufacturers

FAQ

Frequently Asked Questions

The following are some of the most frequently asked questions about our site. If your question is not listed here, please call us toll free at 800-547-2624 or use our contact form located on our site at Contact us You can also chat online with us between the hours of 7:00 AM to 2:00 PM (PST)

1.) How do I track my order? You should receive an email from us along with the tracking number after your order is shipped. You can go to UPS or USPS website and track your order. You can also login into your account and track your package from there.

2.) We accepts the following forms of payment? We gladly accept VISA, MasterCard, Discover or American Express with verifiable address. Some credit card orders must be shipped to the cardholder's address. We also accept checks, cashier's checks or money orders made payable to Kiscosales.com. Personal checks must clear prior to shipping. Please do not send cash. IMPORTANT: For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. Overnight shipping sometimes takes and additional 24 hours to process. If you are shipping to an alternate address the order must be verified. Please call the bank that issued the credit card and list that alternate address on their records. This can help expedite the verification process on your order. We appreciate your order and value your business. We apologize but we cannot accept credit card payments issued by foreign banks. For more help and to expedite your order we have included the following form.
Credit Card Authorization Form

3.) How long does it take for the regular ground shipping method to deliver a product?
Usually it takes 2-7 business days. But in some Remote locations it can take up to 7-10 business days. Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. When possible, we will email you with updated information as to shipment dates.

4.) Is it safe to submit order and personal information online at Kiscosales.com?
Your credit card and privacy is guaranteed to be 98% safe & secure. Our goal is to provide you with highest level of service possible in the most secure way. Our website employs the very best security measures available to protect you. Your information transmitted is protected by latest SSL technology, which encrypts all your personal information, including your credit card data, and prevents it from being intercepted over the Internet. Please take a look at our Privacy Policy

5.) Can I cancel my order?
Most items enter the shipping process 1-3 hours after you place the order. If you want to cancel the order you must do so with-in 72 hours. If the item has shipped from the manufacturer and is in transit to our location the 20% restocking fee will apply. So please contact us as soon as possible. If your order has been processed and your account has been charged there is 15% Cancellation fee. In case of your order being shipped out there will be 20% restocking fee and shipping is non-refundable. Althrough we try to process and ship most orders that are in-stock items on the same day, it is not always possible. Our typical shipping cut-off time is 3:00pm PST, however, with some of our vendors that will direct ship for us, the shipping cut-off time varies (for example, Mazzei will not direct ship ground orders after 10am PST, and Next Day/Second day/Third Day orders are not processed and shipped after 12pm PST). To verify if an order can ship same day, you can call 800-547-2624 or Contact Us. Orders placed after 3pm PST Monday - Friday, and all orders placed on weekends or holiday will be processed on the next business day. Special order items are not refundable. Items that have had chemicals ran through them are not returnable.

6.) How do I return my product?
Please Contact us at 800-547-2624 or e-mail us by following the link provided Contact Us to initiate return process. We honor full refunds or exchange (shipping cost is not included) on most un-opened items within 15 days.

7.) What can I do if I cannot find the product I am interested in?
The best way to find a product is to search by manufacture part# or item description. If you do not find the product that you are interested in buying, please contact sales at 800-547-2624 or email us by following the link provided Contact Us will get back to you in no time to let you know whether we can order it for you or not, along with the pricing.

8.) How much do you charge for shipping?
Shipping cost depends on the product Weight, Address and Shipping method selected (Next-Day, 2-day or Ground). You will be able to view the exact shipping cost before you complete the order. Our standard shipping courier's are USPS and UPS.

9.) Do I have to pay sales tax?
Orders shipped within California are Taxable.

10.) Resale and Tax Exemption?
Resale or tax exemption certificate must be on file before any purchases can be made. Please complete the online account setup pryor to faxing your certificate. Fax your certificate to 661-327-7145 attention Websales. We have included this link to the California State Board of Equalization for more tax and resale information.

11.) Do you ship to APO/FPO addresses?
Yes, we do ship to APO and FPO addresses via U.S. Postal Services (USPS). If you have any questions and would like to contact us via email, please use the Contact Us form to do so. You can also call us at 800-547-2624 between the hours of 7:00am to 5:00pm Pacific Standard Time (PST).

12.) What are my payment choices?
We accept Visa, Mastercard, American Express, and Discover card. We also accept Wire Transfers.